Shipping Policy
Thank you for shopping with Elallam LLC.
This Shipping Policy explains how and when your order will be shipped once you make a purchase on elallamllc.shop.
1. Shipping Origin
All orders are processed and shipped from our artisan workshop partners in Morocco.
We work closely with skilled Moroccan craftspeople to deliver authentic, handmade products directly to your home.
2. Shipping Carriers
We ship all orders using FedEx International to ensure fast, reliable, and trackable delivery.
3. Shipping Destinations
We currently ship to:
United States
United Kingdom
If you are located outside these regions, please contact us at support@elallamllc.shop to confirm availability.
4. Processing Time
Orders are processed within:
1–3 business days
Once your order is processed, you will receive a confirmation email with your tracking number.
5. Delivery Time
Estimated delivery time after dispatch:
United States: 3–10 business days
United Kingdom: 3–10 business days
Delivery times may vary depending on customs clearance or high shipping periods.
6. Tracking Your Order
Once your order is shipped, you will receive:
A shipping confirmation email
A FedEx tracking number
A direct link to track your shipment in real time
If your tracking number is not working immediately, please allow 24 hours for it to update.
7. Shipping Fees
Shipping costs will be calculated at checkout based on your location and order weight.
We occasionally offer free shipping promotions, which will be displayed on our website.
8. Customs, Duties & Taxes
Orders shipped internationally may be subject to:
Customs fees
Import taxes
Additional duties
These charges are determined by your local customs authority and are the responsibility of the customer.
We are not responsible for delays caused by customs procedures.
9. Lost or Delayed Packages
If your package is lost, delayed, or shows no tracking updates for more than 7 days, please contact us:
We will open an investigation with FedEx and work with you to resolve the issue.
10. Damaged Packages
If your package arrives damaged, please notify us within 48 hours of delivery with:
Order number
Photos of the damage
Packaging photos
We will offer a replacement or refund according to our Refund & Return Policy.
11. Contact Us
For questions about your order or our shipping process, please contact:
📧 support@elallamllc.shop
📍 8206 Louisiana Blvd NE, Ste A
Albuquerque, NM 87113, United States
