Returns

Returns Policy

Thank you for shopping with Elallam LLC.
We want you to be completely satisfied with your purchase.
If you experience any issues with your item, we are here to help.

1. Eligibility for Returns

We accept returns if:

• The product arrives damaged

• The product has a defect

• The wrong item was delivered

• There is a quality issue

• You are not satisfied with your order for a valid reason

To be eligible for a return:

• The item must be unused and in the same condition you received it

• It must be in the original packaging

• You must request a return within 30 days of delivery

2. Return Process

To start a return, please contact us at:

📧 support@elallamllc.shop

Include:

• Your order number

• Photos of the issue (if applicable)

• A brief description of the problem

We will review your request within 24–48 hours and provide instructions for returning your item.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be issued back to your original payment method (Stripe, card, etc.)

• Refund processing may take 3–7 business days, depending on your bank

We guarantee a full refund if your product is damaged, defective, or incorrect.

4. Exchanges

We offer item exchanges if:

• The product is damaged

• The product is defective

• You received the wrong item

If you prefer an exchange instead of a refund, please mention it when you contact us.

5. Return Shipping Costs

• If the product is defective or incorrect → We cover the return shipping cost.

• If you want to return the product for other reasons (change of mind, not as expected, etc.) →
  The customer is responsible for the return shipping cost.

6. Damaged or Faulty Items

If your item arrives damaged:

You must contact us within 48 hours of delivery and provide:

• Photos of the damage

• Packaging photos

• Order number

We will immediately arrange a replacement or refund.

7. Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Items purchased on final sale

• Items returned after 30 days

• Products that show signs of use or wear

8. Late or Missing Refunds

If you haven’t received a refund:

1. Check your bank account again

2. Contact your bank or card provider (processing time may vary)

3. If the issue remains, contact us at support@elallamllc.shop

9. Cancellations

Orders may be cancelled within 12 hours of purchase as long as they have not been shipped.

To request a cancellation, email:

📧 support@elallamllc.shop

10. Contact Us

For questions about returns or refunds, please contact us:

📧 support@elallamllc.shop
📍 8206 Louisiana Blvd NE, Ste A
Albuquerque, NM 87113, United States