Privacy Policy
Last updated: 13/11/2025
This Privacy Policy describes how Elallam LLC (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from elallamllc.shop.
Your privacy is extremely important to us. By accessing our website and using our services, you agree to the terms described in this Privacy Policy.
1. Information We Collect
We collect personal information to process your orders, provide customer service, and improve your shopping experience.
A. Information You Provide Directly
When placing an order or contacting us, you may provide:
Name
Shipping address
Billing address
Phone number
Email address
Payment information (processed securely by Stripe)
Order details and preferences
B. Automatically Collected Information
When you browse our Site, we automatically collect:
IP address
Device type
Browser information
Pages visited
Time spent on the Site
Cookies and tracking data
This helps us improve website performance and personalise user experience.
2. How We Use Your Information
We use your personal information to:
Process and fulfil your orders
Provide customer support
Send order updates and shipping notifications
Improve website functionality
Prevent fraud or unauthorised transactions
Comply with legal obligations
We do not sell or rent your personal information to third parties.
3. Payment Processing (Stripe)
All online payments are securely processed through Stripe, a trusted global payment gateway.
We do not store your credit or debit card information.
Stripe handles your payment details under strict security standards.
Learn more about Stripe’s privacy practices here: https://stripe.com/privacy
4. Shipping Information
We ship all orders from Morocco using FedEx.
Shipping times range between 3 to 10 business days, depending on destination (USA or UK).
To deliver your order, we may share your:
Name
Shipping address
Phone number
Email
Only with FedEx for delivery and tracking purposes.
5. Cookies & Tracking Technologies
We use cookies to:
Enhance your shopping experience
Remember items in your cart
Analyze website traffic
Improve marketing and advertising
You can disable cookies in your browser settings, but some parts of the site may not function properly.
6. Third-Party Services
We may share necessary information with trusted third-party providers who help us operate our store, such as:
Payment processors (Stripe)
Shipping carriers (FedEx)
Website hosting services
Analytics platforms (e.g., Google Analytics)
These providers only receive the information they need to perform their services.
7. Data Protection & Security
We take strong measures to protect your information, including:
SSL encryption
Secure payment gateways
Restricted access to personal data
Regular system monitoring
While we implement strict safeguards, no online transmission is 100% secure.
8. Refunds & Returns
We accept:
Returns
Refunds
If your item arrives damaged or you encounter any issues with your product, please contact us at support@elallamllc.shop and we will assist you immediately.
All details regarding refunds are listed in our Refund & Return Policy (I can write this next for you).
9. Your Rights
Depending on your location (UK, EU, USA), you may have the right to:
Access your personal data
Correct inaccurate data
Request the deletion of your data
Opt out of marketing communications
To exercise these rights, email us at support@elallamllc.shop.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page. Continued use of our site indicates acceptance of any updates.
11. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
📧 Email: support@elallamllc.shop
📍 Address:
8206 Louisiana Blvd NE, Ste A
Albuquerque, NM 87113,
United States
